Last updated: April 2026
We collect information you provide (name, email, phone), location data when you use the app, device tokens for push notifications, and transaction data for payment processing.
To provide and improve our services, process payments, send notifications about your tasks, ensure platform safety, and comply with legal obligations.
Location is used to show nearby tasks and is stored against your account so the app can match you with tasks near you. We also use it, together with IP-based checks, to detect spoofed or impossible location changes as a fraud-prevention measure. You can update or clear your stored location at any time from your profile, and it is permanently erased when you delete your account. Your exact coordinates are never shared with other users — only approximate city-level location is visible to them.
Payment information is processed exclusively by Razorpay. We store only transaction references and amounts. We never store card numbers or full bank account details.
We do not sell your personal data. We share only what is necessary with Razorpay (payments), Firebase (authentication), and Cloudinary (media). All partners are GDPR/data protection compliant.
Account data is retained while your account is active. Users can permanently delete their account anytime using the Delete Account button available on the settings page. Transaction records are retained for 7 years for legal compliance.
Some of our service providers — including Firebase (Google) for authentication and Cloudinary for media storage — may process or store data on servers located outside India. We only work with providers that maintain appropriate data protection safeguards, and your data is never sold or shared with third parties for their own marketing purposes.
You have the right to access, correct, or delete your personal data, and to a machine-readable copy of it via the "Export My Data" option in Settings. You may also withdraw specific consents (for example, notification or location permissions) at any time from your device or app settings without deleting your account — withdrawal does not affect the lawfulness of processing already carried out before withdrawal. Contact support@nearusapp.com to exercise these rights. We will respond within 30 days.
Alpita Singh, Grievance Officer, NearUs — legal@nearusapp.com. For any complaint, question, or data-rights request under the Digital Personal Data Protection Act, 2023, please contact the Grievance Officer directly. We aim to acknowledge complaints within 7 days and resolve them within 30 days.
NearUs, Jaipur, Rajasthan, India. General support: support@nearusapp.com